Aspiring DevOps Engineer with Lab Tech and some software development experience. Seeking an opportunity to build upon my current skills while making impactful improvements to sustainability and the environment. Linux daily driver since 2018.
Currently, I am solidifying my real-world skills by deploying various services through my homelab, developing my a simple web browser called Quamium, and restoring vintage electronics.
LAB DEVICE COORDINATOR / INTERNAL TOOLS DEVELOPER • MICROSOFT / INSIGHT GLOBAL • NOV 2023 - MAY 2025
Prepared and maintained a wide range of consumer hardware for beta testing of the office 365 mobile app.
Utilized my experience with retail inventory systems by working directly with developers and management to design and implement an inventory management system for the lab.
Performed operating system installation / re-imaging of Samsung, Google, and Apple mobile devices, as well as Apple, Microsoft, Dell, and HP Destop and Laptop devices.
COMPUTER REPAIR TECHNICIAN • GEEK SQUAD • OCT 2021 - NOVEMBER 2023
Used DISM, SFC, Sysinternals, and other industry tools to diagnose and resolve hardware and software issues in Windows devices. Used proprietary Apple tools to diagnose and resolve hardware and software issues in Mac and iOS devices.
Repaired and installed operating system images, chipset drivers, firmware, and a variety of client applications.
Provided data backup/transfer and configuration services to client devices.
Tracked client devices, service orders, documented notes, and common issues through NOVA (ServiceNow) ticketing system.
Installed hardware and drivers for desktop computer motherboards, CPUs, RAM, GPUs, power supply units, hard drives, batteries, cooling systems,
and more. Replaced displays, batteries, cameras, speakers and other main components for apple iOS devices.
Performed virus removals, creation of recovery media, and installation/configuration of common consumer software.
COMPUTER SALES / MOBILE SALES LEAD (NON-COMMISION) • BEST BUY • JULY 2018 – OCT 2021
Utilized a deep understanding of consumer electronics’ features, benefits, pricing, and availability to provide technical information in a clear and
concise manner to non-technical customers.
Promoted to Mobile Sales Lead (2019) in recognition of exceptional accessory and membership attach rates, revenue, and customer satisfaction performance. Led a team of 6 to rank 5th in the company for mobile sales based on those metrics.
Engaged customers using active listening skills to build complex, connected solutions in a fast-paced, dynamic environment. Ensured customers’
end-to-end needs are met by leveraging all channels including hardware, accessories, connections, content and services.
Partnered with the Store Manager to train and coach mobile sales associates to ensure customer satisfaction and technical proficiency in carrier
account management and mobile device activations.
Worked directly with major US carriers to resolve complex issues with customer accounts.
Projects
2022 - PRESENT
Website
Utilized Visual Studio Code and VIM to develop this website with HTML, CSS (Bootstrap), JavaScript, and HTMX. Managed production and beta versions of
the website using git and GitHub. Automated deployments with GitHub Actions.
Personally deployed, configured, maintained, and secured a virtual private server (Debian) to host my website. Configured NGINX to serve HTML,
CSS, and JavaScript files via HTTPS and redirect HTTP traffic to HTTPS. Configured Certbot to generate SSL certificates to enable HTTPS. Configured
fail2ban, UFW, and Wazuh to detect, block and report malicious traffic. Updated default file permissions and configuration files to prevent common attacks.
Configured A-Name and C-Name DNS records for a custom domain. Configured domain settings to support email through Zoho.
Automated common tasks such as SSL Certification renewal using cron jobs and updating the production site from GitHub using bash scripts.
Ported website to Azure Static Webpages to save on hosting costs.
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